How does ClickSeva Live Customer
Our system is designed as an independent service so that you wont have to run or install any software on your server. Therefore your site can be hosted with any service provider.
Once you have registered with us as an Administrator, we will give you a site admin. password and ID and a place where you can login to your admin. section. This admin. section will allow you to customize your entire chat. You can add departments, add agents to these departments who will be engaging people for chats. Customize the look and feel. Look at your reports and transcripts. Set your hours of working, prepare your own customized messages etc.
Agents are assigned by the Administrator and are connected to the various departments of the company. Agents are the actual people who will be engaging themselves in chats with the various users. Agents have their own separate login and an area where they just see people coming and chatting.
Agent Chat Screen
Visitors to a web site will be able to initiate a chat request by clicking on
a button such as this which will reside on your web site. Upon clicking
this button, a chat window opens on the visitor's browser, and the
site agent will receive a "request to chat" alert.
User Chat Screen
ClickSeva Packages / pricing
Outlined below are features of ClickSeva. The features included in each package are denoted with a check mark, features not included show a price. Because ClickSeva is provided on an ASP basis you can customize the service and create your own package based on your individual needs. The price shown in the box is the price per licence per month to add that feature to your account.