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How fast can chat be set up on the site? Once the payment is processed. In a matter of minutes. We provide a minor code which needs to be embedded on to your site pages. How many web agents does my site require? Depends on the vastness and complexity of your site. If you have a huge site with multiple departments, you probably need multiple licenses. One license holds good for 5 concurrent chats. If you wish to accommodate more concurrent chats, you will have to take more. Our sales department will help you decide on how many licenses you would require. Can you help me in providing agents? Yes! We handle, customer support and sales through chat for our clients. Please visit our services page to know how we can help you here. Can my agents handle more than one chat at a time? Your agents can handle up to maximum 5 chats at a time. The figure can be decided by you. You can decide how many chats each agent can engage in based on their typing skills. What kind of stuff can I send through PUSH requests? You can send files as well as html links through PUSH requests. Our server allows you to place files at our end, how many ever you choose and then you simply can send a push file request and a download will start at the user end. Same thing goes for pushed link requests. Send a pushed link for the desired web page and the same will open at the users end. How can chat be implemented on my site? We send you an admin. ID and password which you can use to gain access to your admin. page. This page will allow you to make all and sundry modifications as well as allow you to view reports and customize your chat. Can I set my working hours for chat? Yes!, you can specify the working hours within which the chat will work based on your hours of working. Can I customize my messages? You can customize messages given to users in case chat is accessed beyond company hours. You can also customize messages given to users when agents are not available for chat. How does clickseva work for my visitors? Clickseva is so easy to use. No software or hardware needed! Web site visitors simply click on the "Let's Chat!" button on your Web site, sign in with their name, select the desired department, and begin chatting with the agent in the chat queue. How do web agents handle chat? Web agents can log on to a specific area for chatting purposes with a login ID and password created by the operator or the admin of the site. Web agents can then login and engage in conversations with multiple clients, send files, pushed links and view transcripts. Are any specific browsers required? Well at your end you could use Netscape 4.x or Explorer 4.x - 6.x; but, we still prefer IE. It is being used by 80% of the world’s Internet browsing population and you should use it too. How many people can chat agents talk at a same time? One agent can talk to 5 people max. at the same time...and multiple agents can engage in multiple conversations at the same time. Our one operator license allows you to chat with only 5 users at the same time. If you think your agents will have to handle more than 5 conversations at one single time, you should go in for multiple operator licenses. Are any special devices required? As long as you are able to surf the Internet properly. That's all that is required. Can I have more than one chat button on my site? You can have any number of buttons on your site & you can design the look and feel of your buttons. If you wish our designers to design your buttons, do ask our sales agent and he will help you out. How will I know when someone enters to chat? Once your agent is logged in to chat and is ready to receive requests. His computer will start beeping as soon as someone enters to chat provided the agents machine is equipped with speakers and an audio card. |
